Thursday, 4 June 2015

Driving Licence Changes - What it means for our customers

IMPORTANT UPDATE - June 2015 Driving Licence Changes

Due to the abolition of the paper counterpart driving licence by the DVLA, we now have to validate customers' driving licence details electronically which has led us to introduce new procedures for hiring vehicles to customers who use our own insurance cover (i.e. private individuals & small businesses who are only hiring a vehicle for a short period of time).
 
As of June 8th, 2015, we are unable to hire a vehicle to you if you do not/cannot produce your current driving licence and a valid, single-use licence check code obtained via the DVLA website.
 
The DVLA has introduced a service on its website which is free to use and enables individuals to provide proof of the validity & entitlement of their driving licence to companies such as vehicle rental operators by means of a unique code, without disclosing any unnecessary private information.
 
To use this service you will to provide the following 3 pieces of information:
 
1.  Your driving licence number
2.  Your National Insurance number
3.  Your postcode, as displayed on your driving licence
 
If you are hiring a vehicle from us within the next 72 hours, you can request your code from the DVLA in advance, which will significantly speed-up the process of collecting the vehicle from us.  We recommend that you do this at a convenient time prior to arriving at our hire depot.  At peak times, several hire customers trying to obtain codes from DVLA upon arrival will cause severe delays, so we have introduced an additional fee if you are unable to provide a valid DVLA Licence Check code upon arrival.
 
If you are hiring a vehicle from us which is covered by our insurance and you fail to produce a valid code when you arrive to collect the vehicle, we can assist you in obtaining a code, but this will incur a non-refundable flat-rate fee of £5 +VAT which will be added to the cost of your vehicle hire. 
If you fail to produce your physical driving licence at vehicle collection, we will be unable to hire you a vehicle.
 
We do not wish to impose this fee upon anyone, it is intended as a deterrent to customers arriving under-prepared which puts unecessary demands upon our hire staff.  This in turn has a  negative impacting upon the efficiency & quality of our service and overall customer experience.  Therefore we urge all private hirers to follow the steps below to ensure a swift and smooth vehicle handover without any additional costs:
 

Tutorial - how to request your free driving licence check code from the DVLA website

You can view the official DVLA guide, click here (opens a PDF file in a new window), or follow our 5-step pictorial below...
 
 
STEP 2:  Enter your details.  (click image for larger version)

Driving Licence Check Explanation Pic 04


STEP 3:   Select "Share your licence information".  (click image for larger version)

Driving Licence Check Explanation Pic 01


STEP 4:   Click "Create a code".  (click image for larger version)

Driving Licence Check Explanation Pic 02


STEP 5:   Find your code & take a note.  REMEMBER: the code is CASE SENSITIVE.  (click image for larger version)

DVLA paperless driving licence explanation 04

To visit the DVLA website for more information on the changes to driving licences and the abolition of the paper counterpart, click here.
 


Vans & Trucks for hire to private individuals & small businesses

Whether you are a private indiviudal wishing to hire a van to move house/take items to the local tip/collect some DIY materials, or you are a small local business which occasionally needs to move a large item/hire a replacement vehicle while yours is being serviced, you probably don't have your own fleet insurance policy that covers hire vehciles.  Therefore you need an all-inclusive rental package with insurance cover & VAT included in the price.
 
That's why Maun Motors offer a wide range of commercial vehicles - from Car-derived Vans to 9 seat Minibuses to 7.5 tonne Box Vans - available for rental by private customers, traders & small businesses.
 
We have 24 hour and 4 hour all-inclusive rates available on many van & truck types.  For a ful list of the vehicles you can hire from us with insurance cover included, click here.

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